FAQ
Frequently asked questions
Everything you need to know before launching your project. Can't find your answer? Write to us.
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Timeframes
How long does it take to build my website?
On average: 5 to 7 working days for a landing page, 2 to 3 weeks for a showcase website, 2 to 4 weeks for a redesign and 4 to 6 weeks for an e-commerce website. Booking websites and web applications have a schedule set out in the quotation. These timeframes also depend on how quickly you send us your content (texts, photos, logo).
How does a project work?
Free initial conversation → quotation → deposit → mock-up for your approval → development → your feedback and corrections → go-live. You are kept informed at every stage and can follow progress from your client area.
What do I need to provide?
Your texts, photos and logo if you have them. If not, we can help you (copywriting, stock images, logo design) on quotation.
Prices & payment
How much does a website cost?
Our prices start at €590 excl. VAT for a landing page, €1,190 excl. VAT for a showcase website, €890 excl. VAT for a redesign and €2,490 excl. VAT for an e-commerce website. As every project is unique, the final price is set in a free quotation, valid for 30 days.
Do the prices include VAT?
No, our prices are shown excluding VAT. Belgian VAT of 21% is added to the invoice.
How does payment work?
A 30% deposit is requested on signature, with the balance due on delivery. Invoices are payable within 14 days.
What if I want changes after go-live?
The Pro and E-commerce plans include up to 1 hour of small changes per month. Beyond that, or with the Essential plan, work is charged at €45 excl. VAT per hour, always with your prior agreement.
Hosting & maintenance
What are hosting and maintenance?
Hosting is the space where your website “lives” on the internet. Maintenance covers the updates, backups and security that keep it fast and protected. With our plans, you don't have to worry about a thing.
What plans do you offer?
Essential at €29 excl. VAT/month, Pro at €59 excl. VAT/month and E-commerce at €99 excl. VAT/month. (Details on the Services page.)
Is there a minimum commitment?
Yes: plans are taken out for 12 months, then renewed automatically for 12-month periods. To end one, simply let us know by email at least 3 months before the end date. Your client area shows the end date of your subscription.
Where is my website hosted?
With o2switch, in France, on servers located in the European Union.
What happens if I want to change hosting provider?
You receive a copy of your website's files and its database. We can also carry out the migration for you (€120 excl. VAT for a standard migration).
Domain name & ownership
Who owns the domain name?
You do: it is registered in your name.
Do I own the website?
You hold the rights of use for your website set out in the contract. If you would like a full assignment of rights, that is possible (€120 excl. VAT, or on quotation).
SEO & technical
Will my website rank well on Google?
Every website is built on a solid technical foundation for SEO (structure, speed, tags, sitemap, Google Search Console). Nobody can honestly guarantee a top position on Google, but we put every chance on your side.
Will my website work on mobile?
Yes, all our websites are designed for smartphones, tablets and computers.
Can my website be in several languages?
Yes. A multilingual structure is available on request; translations are provided by you or form a separate service.
Do you use artificial intelligence?
Yes, as an aid to development (for example Claude or ChatGPT). Every website is designed, checked and tested by us, and your data is never needlessly shared with these tools.
Area & contact
Do you work throughout Belgium?
Yes. Based in Mons, we work with clients throughout Belgium, remotely or on site.
How can I contact you?
Via the contact form, by email at contact@novexadigital.be, by phone or WhatsApp on +32 470 95 95 97, or by booking an appointment online (call, video call or in person).
I am already a client — how can I get help quickly?
Log in to your client area and create a request: requests from existing clients are handled first.
Another question?
We reply within 24 working hours.